eSIM refunds: what is refundable, when, and how to claim
The plain-language version of our refund policy: full refund when the eSIM cannot be installed, 30 days for unused plans, and what happens once a plan has connected.
Quick facts
Universal eSIMs refunds a plan in full if it cannot be installed on a compatible, unlocked phone, and refunds any unused, uninstalled plan within 30 days of purchase. Once an eSIM has connected to a network the plan counts as used and is not refundable, except where our service failed.
Guide reviewed on 25 October 2026 · Hotspot allowed on every plan · Full refund if your phone cannot install the eSIM
Step by step
Check eligibility
Not installed, or installed but unable to activate on a compatible, unlocked phone, or a documented service failure.
Request from your account
My eSIMs, select the plan, Request refund, pick a reason. Or message WhatsApp support with the order number.
Send evidence if asked
For install failures: a screenshot of the error and your EID (*#06#). For service failures: the dates, location and screenshots of settings.
Receive the refund
To the original payment method within 5 to 7 working days. UPI refunds are usually faster. A credit note is issued against the GST invoice.
What is and is not refundable
Physical travel SIMs
Unactivated physical SIMs returned within 30 days are refunded minus courier costs. Activated SIMs follow the same rules as eSIMs.
Student and IoT plans
Student starter kits are refundable before the local number is provisioned. IoT SIMs have no minimum term; inactive SIMs cost nothing and unused data on monthly billing is not refunded. The full legal text is in the refund policy.
Frequently asked questions
How long does a refund take?
We approve within 2 working days and the payment provider returns funds within 5 to 7 working days. UPI is often same day.
Can I get a refund if I did not use all the data?
No, once the plan has connected. Pick a smaller plan next time or use the data calculator.
My trip was cancelled. Can I keep the eSIM for later?
Yes. An installed but unconnected eSIM stays valid; validity starts on first connection. Or request a refund within 30 days.
Will I get a GST credit note?
Yes, automatically, against the original invoice.
Can I exchange a plan for another destination?
Within 30 days and before connection, yes. Request a refund and buy the new plan, or ask support to swap it.
What counts as a service failure?
No service for more than 24 hours in a covered area with correct settings, confirmed by support. Coverage gaps shown on the destination page do not count.
Related help
• Full refund policy
· • Top-ups
· • Troubleshooting
· • Compatibility checker
· • Contact
· • Help centre
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Tell us what was missing at hello@universalesims.com or on WhatsApp at [WhatsApp number]. Guides are reviewed monthly by the Universal eSIMs editorial team.
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